FAQ – frequently asked questions
Find quick answers to the most common questions about our accommodation, from the booking process to the services available to ensure you have a comfortable and worry-free stay.
You can book directly on our website, through platforms such as Booking or Airbnb, or by contacting us by phone or email.
You must provide your full name, a contact number, email address and ID card details for all guests over the age of 16.
Yes, you can request changes such as dates or number of guests, subject to availability. Please contact us as far in advance as possible.
Yes, our accommodation requires a minimum of 2 nights to book.
We accept last minute bookings subject to availability. We recommend you contact us directly to speed up the process and guarantee your stay.
Once you have completed your booking and payment, you will receive an email with confirmation and details of your stay.
We accept payments by credit card, bank transfer and Bizum.
Yes, payment through our website is 100% in advance and non-refundable. If you prefer to pay in instalments or with the possibility of refunds, we recommend booking through Booking or Airbnb.
No, our rates are transparent. Any additional costs, such as extra cleaning or pets, will be communicated in advance.
No, reservations must be paid in full before arrival, according to the terms of our payment policy.
If you encounter difficulties when paying, contact us immediately to help you resolve it. We offer alternatives if necessary.
You can of course request an invoice at the end of your payment. All you need to do is provide us with the relevant invoicing details.
Yes, you can cancel, but the conditions depend on the policy applied at the time of booking. Bookings made on our website are non-refundable.
If you cancel outside the period allowed by the policy of the platform used, you will not receive a refund. If it is through our website, there are no refunds.
If you do not show up and do not give notice, our no-show policy will apply, which means that there will be no refund of the amount paid.
Yes, as long as you notify us in advance and the same booking conditions are maintained.
In exceptional cases, such as medical emergencies, we can assess your case. However, the conditions of our cancellation policy will apply unless there is a special agreement.
In situations of force majeure, such as travel restrictions imposed by authorities, we will evaluate your case to find a solution, which could include a change of dates or a credit for future bookings.
Yes, on-street parking is available near the accommodation. It is free of charge, but not reserved exclusively for guests.
Yes, we offer free Wi-Fi throughout the accommodation. Access details will be provided to you during check-in.
Depends on the size and type of pet. Please contact us before booking to confirm conditions and possible additional fees.
Early check-in or late check-out is subject to availability. Please contact us in advance to make arrangements. Additional charges may apply.
You can contact us directly through the emergency number provided at check-in. We are available to resolve any inconvenience.
Yes, the accommodation is within walking distance of a wide variety of restaurants, cafes and supermarkets.
If you need more information or have any questions, please do not hesitate to contact us by phone.
If you prefer to contact us by email, do not hesitate to write to us. We will be happy to help you and answer any questions you may have.
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