{"id":2133,"date":"2021-09-27T11:06:24","date_gmt":"2021-09-27T11:06:24","guid":{"rendered":"https:\/\/alojamientoslucena.com\/faq\/"},"modified":"2025-02-01T17:52:50","modified_gmt":"2025-02-01T17:52:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/alojamientoslucena.com\/en\/faq\/","title":{"rendered":"Faq"},"content":{"rendered":"\t\t
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FAQ – frequently asked questions<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Find quick answers to the most common questions about our accommodation, from the booking process to the services available to ensure you have a comfortable and worry-free stay.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t1 - More information<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n FAQ <\/h3>\n

<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Reservations<\/div>\n
Method of payment<\/div>\n
Cancellation policy<\/div>\n <\/div>\n
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Reservations<\/div>\n
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How can I book the accommodation?<\/h4>\n <\/div>\n
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You can book directly on our website, through platforms such as Booking or Airbnb, or by contacting us by phone or email.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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What information do I need to provide to make a reservation?<\/h4>\n <\/div>\n
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You must provide your full name, a contact number, email address and ID card details for all guests over the age of 16.\n\n<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Can I change my booking after confirming it?<\/h4>\n <\/div>\n
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Yes, you can request changes such as dates or number of guests, subject to availability. Please contact us as far in advance as possible. <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Is there a minimum number of nights to book?<\/h4>\n <\/div>\n
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Yes, our accommodation requires a minimum of 2 nights to book.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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What happens if I make a last minute booking?<\/h4>\n <\/div>\n
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We accept last minute bookings subject to availability. We recommend you contact us directly to speed up the process and guarantee your stay. <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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How do I receive confirmation of my booking?<\/h4>\n <\/div>\n
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Once you have completed your booking and payment, you will receive an email with confirmation and details of your stay.\n<\/p>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n \n

Method of payment<\/div>\n
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What methods of payment do you accept?<\/h4>\n <\/div>\n
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We accept payments by credit card, bank transfer and Bizum.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Do I need to pay in advance to make a reservation?<\/h4>\n <\/div>\n
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Yes, payment through our website is 100% in advance and non-refundable. If you prefer to pay in instalments or with the possibility of refunds, we recommend booking through Booking or Airbnb. <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Are there any additional fees or hidden costs?<\/h4>\n <\/div>\n
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No, our rates are transparent. Any additional costs, such as extra cleaning or pets, will be communicated in advance. <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Can I pay on arrival at the accommodation?<\/h4>\n <\/div>\n
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No, reservations must be paid in full before arrival, according to the terms of our payment policy.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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What do I do if I have problems making the payment?<\/h4>\n <\/div>\n
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If you encounter difficulties when paying, contact us immediately to help you resolve it. We offer alternatives if necessary. <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Can I request an invoice for the payment?<\/h4>\n <\/div>\n
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You can of course request an invoice at the end of your payment. All you need to do is provide us with the relevant invoicing details. <\/p>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n \n

Cancellation policy<\/div>\n
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Can I cancel my booking?<\/h4>\n <\/div>\n
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Yes, you can cancel, but the conditions depend on the policy applied at the time of booking. Bookings made on our website are non-refundable. <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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What happens if I cancel at short notice?<\/h4>\n <\/div>\n
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If you cancel outside the period allowed by the policy of the platform used, you will not receive a refund. If it is through our website, there are no refunds. <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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What happens if I don't show up on the day of my booking?<\/h4>\n <\/div>\n
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If you do not show up and do not give notice, our no-show policy will apply, which means that there will be no refund of the amount paid.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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Can I transfer my booking to another person?<\/h4>\n <\/div>\n
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Yes, as long as you notify us in advance and the same booking conditions are maintained.<\/p>\n <\/div>\n <\/div>\n <\/div>\n

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What if I need to cancel due to an emergency?<\/h4>\n <\/div>\n
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In exceptional cases, such as medical emergencies, we can assess your case. However, the conditions of our cancellation policy will apply unless there is a special agreement. <\/p>\n <\/div>\n <\/div>\n <\/div>\n

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What happens if the cancellation is due to external causes, such as travel restrictions?<\/h4>\n <\/div>\n
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In situations of force majeure, such as travel restrictions imposed by authorities, we will evaluate your case to find a solution, which could include a change of dates or a credit for future bookings.<\/p>\n <\/div>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t2 - Other possible questions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs parking available?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

Yes, on-street parking is available near the accommodation. It is free of charge, but not reserved exclusively for guests. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there Wi-Fi connection in the apartment?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

Yes, we offer free Wi-Fi throughout the accommodation. Access details will be provided to you during check-in. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the accommodation pet friendly?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

Depends on the size and type of pet. Please contact us before booking to confirm conditions and possible additional fees. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there early check-in or late check-out options?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

Early check-in or late check-out is subject to availability. Please contact us in advance to make arrangements. Additional charges may apply. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I have a problem during my stay?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

You can contact us directly through the emergency number provided at check-in. We are available to resolve any inconvenience. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat cleaning and security measures are in place in the accommodation?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t
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We follow strict cleaning and hygiene protocols. After each stay, we disinfect all surfaces and areas. In addition, we offer contactless check-in with a smart lock. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there restaurants or supermarkets near the accommodation?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t

Yes, the accommodation is within walking distance of a wide variety of restaurants, cafes and supermarkets.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the accommodation include bed linen and towels?<\/a>\n\t\t\t\t\t<\/h2>\n\n\t\t\t\t\t
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Yes, bed linen and towels are provided for all guests. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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\n Get in contact <\/h3>\n

<\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n Call us <\/h3>\n

If you need more information or have any questions, please do not hesitate to contact us by phone.<\/p>\n\n

\n \n +34 652 616 548 <\/a>\n \n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n Send us an e-mail <\/h3>\n

If you prefer to contact us by email, do not hesitate to write to us. We will be happy to help you and answer any questions you may have. <\/p>\n\n

\n \n hola@alojamientoslucena.com <\/a>\n \n <\/div>\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n Booking calendar <\/h2>\n

Check available dates and secure your stay in advance. Plan your trip to Lucena easily and choose the period that best suits your needs - don't miss your ideal date! <\/p>\n\n <\/div>\n <\/div>\n\n <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMake your Reservation<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ – frequently asked questions Find quick answers to the most common questions about our accommodation, from the booking process to the services available to ensure you have a comfortable and worry-free stay. 1 – More information FAQ Reservations Method … Read More<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2133","page","type-page","status-publish","hentry"],"yoast_head":"\nFaq - Alojamientos Lucena<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alojamientoslucena.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Faq - Alojamientos Lucena\" \/>\n<meta property=\"og:description\" content=\"FAQ – frequently asked questions Find quick answers to the most common questions about our accommodation, from the booking process to the services available to ensure you have a comfortable and worry-free stay. 1 – More information FAQ Reservations Method … Read More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alojamientoslucena.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Alojamientos Lucena\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-01T17:52:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/alojamientoslucena.com\/wp-content\/uploads\/2024\/12\/logo-parque-transparente-3.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1038\" \/>\n\t<meta property=\"og:image:height\" content=\"362\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alojamientoslucena.com\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/alojamientoslucena.com\\\/en\\\/faq\\\/\",\"name\":\"Faq - 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